Any booking will not be deemed as confirmed until full payment has been cleared into our account on or 7 days prior to the event date, and written confirmation has been sent by us.
Provisional bookings are bookings taken without payment.
Provisional bookings are accepted only as notice of intention to book and will be automatically cancelled either:-
1. 7 days after the initial provisional booking was made.
2. 7 days before the event.
3. The date arranged between Bristol Activity Centre and yourself and confirmed by us.
For large group bookings specifically in peak periods where multiple event slots are being held we reserve the right to ask you at any time to check on your latest confirmed group numbers, in order for us to release event slots that will no longer be required.
Bookings are held with a £10 per person non-refundable deposit, which will be used as payment towards the final balance of the booking.
Partially paid bookings will be cancelled if full payment is not cleared into our account at least 7 days prior to the event date, any partially paid bookings will be refunded minus the £10 deposit per person per activity.
CANCELLATION & AMENDMENT POLICY
In order to provide the very best service to all of our customers the following cancellation policy applies:
We must be notified of any cancellations or changes to an event booking immediately by the event organiser. Cancellations must be made in writing and sent via email.
The cancellation is only deemed accepted by us when you received written confirmation back from us acknowledging the cancellation.
If another group in the same session cancels their booking and your group size falls below the minimum number required, we will endeavour to contact the event organiser as soon as possible to either amend the session time or date, or arrange a postponement, or refund.
BOOKING AMENDMENTS BY YOU:
Where a booking amendment increases in the number attending, or the cost of the event increases, the outstanding balance must be paid to confirm the additional booked spaces. Spaces will not be held without payment and normal payment terms and conditions will apply.
Where a booking decreases in number prior to any deposit payment, we will amend without charge.
Where a booking decreases in number or cost after the £10 deposit has been paid any deposits paid for guests no longer attending will be lost, however the balance of their event will not have to be paid.
CANCELLATION OR AMENDMENTS BY US:
We reserve the right to cancel, terminate or switch the event if a change in group size makes it impractical or uneconomical for the event to run.
We reserve the right to cancel, postpone, terminate, or switch to an alternative activity if for any reason preceding or during any part of the event the customerís safety is threatened, including adverse weather conditions.
If cancellation occurs we will make every effort to reschedule the event to another date. However due to the fact that the Activity Centre is located outdoors, we are not obliged to give any refunds in cases of adverse weather conditions as alternative dates will always be offered.
Refunds will not apply in the following circumstances; war or threat of war, riots, civil unrest, terrorism, industrial disputes, natural or nuclear disaster, fire, technical problems or any other occurrence beyond our control.
Unless we cancel because of the above circumstances we will refund all payments made by you to us & will have no further liability to you.
LATE ARRIVAL POLICY
Because all events run to a strict timetable we ask that you inform all your guests to be with us a minimum of 15 minutes before event start time unless otherwise stated. Late arrival might result in one of the following - reduction of time on event, total loss of event or an incurred charge to cover additional staffing costs caused by events running over.
Where an event time is reduced or the event is lost due to late arrival, no refunds will be due.
On receipt of your written cancellation or changes, the following charges will apply based on the notice period given:
14+ DAYS NOTICE:
Cancellations received more than 14 days before the event will be offered a credit note or refunded - minus a one-off administration charge of £10 per booking.
7-14 DAYS NOTICE:
Cancellations received between 7 to 14 days before the event will incur a £10 per person per activity charge. The remaining balance will be returned via the original payment method.
LESS THAN 7 DAYS NOTICE:
Cancellations received between 24 hours to 7 days before the event will be offered a credit note minus an administration fee (no more than £10 per person per activity).
CANCELLATIONS OR NON-ATTENDEES ON THE DAY:
If participants do not attend on the day they will be deemed to have cancelled without notice and no refund, credit note or postponement will be offered.
24 HOUR COOLING OFF PERIOD:
Bookings made less than 14 days before the date of event have a cooling off period of 24 hours after the time of booking. Any cancellations made during the 24 hour period will be refunded minus a one-off administration fee of £10. The cooling off period does not apply to last minute bookings made less than 24 hours before the event, any cancellations on the day of the event will be dealt with in accordance with provisions elsewhere in these terms and conditions.
Where group numbers fall below the minimum group sizes stipulated below, Bristol Activity Centre Ltd have the right to use their discretion and request payment based on the minimum group size rather than actual participant numbers booked.Paintball: 12
Low Impact paintball: 8
Axe & Knife throwing: 4
Bubble Football: 8
Battle Archery: 8
Where possible we try to merge groups together to meet the minimum number requirements, we do not run private sessions unless specified in writing.
All of our events carry an element of risk and we strongly advise you recommend your clients to take personal accident cover. If you / the client choose not to take such cover we assume you are happy to take the risk of being uninsured.
If the activity is being organised by an employer it is their responsibility to ensure that they have made all relevant checks relating to the event with the companyís insurers and that if required have requested and received copies of any documentation to comply with any requirements laid down by their insurer to enable the participation of the attendees.
Bristol Activity Centre Ltd will only accept liability if a failure in their duty of care results in injury or death but only to the extent that is obliged to under English Law.
Bristol Activity Centre Ltd shall not be liable for any injury, death, loss or damage caused by another participant, nor will it be liable for any uninsured losses of your property, nor for any illness.
Bristol Activity Centre Ltd shall only acknowledge receipt of and / or act on complaints received within 14 days of the event date.
The details of the complaint must be received in writing / via email and be made by You the Agent and not the individual customer / participant or any third party.
Bristol Activity Centre Ltd Participant Code of Conduct
Due to the nature of many events run by Bristol Activity Centre Ltd all participants must abide by the following rules:
All guests must conduct themselves in a courteous, proper and safe manner at all times.
All guests must listen and follow the instructions given by our staff or contractors.
All guests must dress in the correct clothing and use all safety equipment as instructed.
All guests must agree to compensate us or our contractors for any costs incurred due to improper behaviour during your time at the Activity Centre.
All guests must inform us of any medical conditions that may affect their participation in any activity prior to the event commencing.
All guests must take responsibility for removing themselves from any event or element of an event if they do not feel competent to participate.
Under no circumstances will guests be allowed to participate in an activity if it is believed that they are under the influence of alcohol or drugs.
Bristol Activity Centre Ltd reserve the right to terminate the whole event or any individual activity if, in our opinion the behaviour of the group or an individual is threatening the safety or enjoyment of any other persons. The group or individuals involved will not be entitled to any refund.